Royal Mail strike updates - As you have no doubt seen, Royal Mail will be striking on 13th October, 20th October and 25th October and as such, we are expecting there to be a few delays with delivery as a result of these.In this instance, we'll send weekly updates to keep you aware. Certain items can take longer to source than the estimated week, particularly during busy trading periods and may take longer to arrive at our warehouse.Where an item is 'Back in stock soon', we'll aim to receive more stock within a week and will dispatch any orders once the shipment has arrived.We will aim to dispatch pre-orders so that you receive them on the release date.Orders sent via the Express Delivery service will be dispatched the same day if ordered by 2pm, Monday to Friday (excluding public holidays).Orders sent via Royal Mail 48® are usually received within two to five working days, including Saturdays.If the items are in stock, we’ll aim to dispatch them within 24 hours of your order being placed.We will respond quickly with instructions for how to return items from your order. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

You may return most new, unopened items within 30 days of delivery for a full refund. To reflect the policies on the shipping companies we use, all weights will be rounded up to the next full pound.Īll orders placed after midday Friday will be despatched the following MondayĪll orders will be delivered Free of charge using Royal mail 2nd class postage unless otherwise requestedĪdditional postage services are available, and these are detailed when you go to checkout The weight of any such items can be found on its detail page. Please also note that the shipping rates for many items we sell are weight based. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We are unable to ship to international destinations.

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